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General Terms and Conditions ("GTC") for the online shop of E-KARMAOUI SARL

1. scope of application

E-KARMAOUI SARL operates an online shop on their website. The deliveries and services of this online shop are provided exclusively under the conditions of these general terms and conditions. E-KARMAOUI SARL reserves the right to change these terms and conditions at any time. In each case the version of these terms and conditions valid at the time of the order is authoritative, which cannot be changed unilaterally for this order. Any terms and conditions of the customer that contradict or deviate from these GTC will not be accepted. With the order the customer accepts these GTC.
2. order and conclusion of contract
The order is binding for the customer. The contract is concluded with the acceptance of the order by E-KARMAOUI SARL by executing the order or confirming the receipt of the order to the customer. The receipt of an order confirmation does not contain any promise that the product can actually be delivered. It merely indicates to the customer that the order has been received by the online shop and that a contract has been concluded under the resolutory condition of impossibility of delivery or incorrect pricing.

E-KARMAOUI SARL attaches great importance to indicating current availability in the online shop. However, it is possible that a product is no longer available at the time of ordering. All information on availability is therefore without guarantee and may change at any time.

If after placing an order or concluding a contract a (partial) delivery impossibility (resolutory condition) occurs, the customer will be informed immediately by e-mail. If the customer has already paid, this amount will be refunded. If payment has not yet been made, the customer is released from the obligation to pay. Further claims due to delay in delivery or failure of delivery are excluded.

E-KARMAOUI SARL can accept subsequent changes or cancellations of orders by the customer at its own discretion and charge a compensation for the work involved as well as the possible loss of value of the cancelled products since their order.

3. product and price
Images of products in the online shop are for illustration purposes and are not binding. The information about products in the online shop is compiled in the most customer-friendly manner possible, but is not binding.

The prices are net in EUR. E-KARMAOUI SARL is exempt from value added tax . Shipping costs are not included in the price and will be charged to the customer in addition to the price. E-KARMAOUI SARL reserves the right to change the prices at any time. Decisive is the price in the online shop at the time of the order.

4. means of payment
The following payment methods are accepted: prepayment, PayPal, credit- and debit-cards.

5. shipping costs
The shipping costs are covered by KEH'CH E-KARMAOUI SARL for orders of EUR 49.- or more. The customer will not be charged any further costs. Possible customs costs will be charged to the customer. For an order under EUR 49, a delivery flat rate of EUR 29.-  will be charged.

6. delivery and delivery times
Since most products are only produced when ordered, delivery can take up to 4 weeks including transport.  E-KARMAOUI SARL endeavours to process and order within one working day without any liability. Probably longer delivery times will be communicated to the customer with the order confirmation.


E-KARMAOUI SARL is in delay of delivery, the customer has the right to withdraw from the contract from the 30th calendar day after the agreed, indicated or calculated delivery date according to the above information. In this case E-KARMAOUI SARL will refund the customer any amounts already paid in advance. There are no further claims against E-KARMAOUI SARL.

The performance of the E-KARMAOUI SARL is a debt of fate and is fulfilled with the handover to the transport person. After the shipment, the risk of accidental deterioration and accidental loss of the products passes to the customer.

7. retention of ownership
Until full payment of the price and shipping E-KARMAOUI SARL the owner of the delivered products. E-KARMAOUI SARL is entitled to make a corresponding entry in the reservation of title register.

8. refusal of acceptance
The costs of an unjustified refusal to accept the delivered products will be charged to the customer. The right of E-KARMAOUI SARL to fulfil the sales contract remains unaffected.

9. return, duty to examine and give notice of defects, warranty, liability
E-KARMAOUI SARL grants the customer the right to return the delivered products intact, in perfect condition and in the original packaging within 7 working days. Sealed and plastic sealed products can only be returned in unopened condition. The return of the products is at the expense and risk of the customer.

The customer must immediately check delivered products for correctness, completeness and delivery damages. If the delivered products show defects, the customer is obliged to inform E-KARMAOUI SARL immediately, but at the latest 7 days after receipt of the products, in writing and with a detailed description of the defect. In case of defects of the delivered products, the warranty of E-KARMAOUI SARL consists of the fact that after the return of the defective products by the customer and at his own choice, E-KARMAOUI SARL will either eliminate the defect (rectification of defects) or deliver a defect-free product (replacement). If the supplementary performance fails, the customer is entitled to withdraw from the contract. This does not apply in the case of minor defects. A right of the customer to a reduction in price is excluded. The costs of returning the defective products shall be borne by the customer.

The liability is based on the applicable statutory provisions. However, in no event shall E-KARMAOUI SARL be liable for slight negligence, indirect and consequential damages and loss of profit, unrealized savings, and damages resulting from delay in delivery, as well as any acts or omissions of E-KARMAOUI SARL's auxiliary personnel, whether contractual or non-contractual.

E-KARMAOUI SARL shall not be liable for any other damage caused by any of the following: Improper, contrary to the contract or illegal storage, adjustment or use of the products; force majeure, especially damage caused by natural forces, humidity, fall and impact etc., which are not caused by E-KARMAOUI SARL, and governmental orders.

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